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When we talk about new, emerging technologies, we tend to wrap them up together. Artificial Intelligence (AI), Internet of Things (IoT), Machine Learning, Robotics all blend into one big digital cacophony of terms that few of us understand – whether this is due to the difficulty or novelty of the technologies themselves. While cybersecurity often falls under this umbrella, it is far from new (or emerging), and quite different in its nature and function.

In fact, we can think of cybersecurity as an enabling technology: one that makes it possible for advances in other disciplines like AI, IoT and robotics to take place in a safe and secure online space. And as these digital technologies evolve and are increasingly adopted across sectors, cybersecurity grows in importance – and so does the need for skilled cybersecurity experts with more specialised Information and Computer Technology (ICT) knowledge that know how to keep people, systems and businesses secure.

With malignant attacks and cyber-scams growing in frequency and sophistication, the skillset of a cybersecurity professional is also evolving and changing with a rapid pace. This makes the process of educating and training cybersecurity professionals even harder; and looms over the targets of making the next decade digital and European. Education systems have been slow to respond to the realities of the labour market, and the shortage of cybersecurity experts both in Europe, and in the world, gets more and more pronounced with each next year. In Europe only, the shortage of cybersecurity professionals is close to 1 million people (around 883,000), while the number of cyber experts needed globally will soon reach 4 million. The gender gap in the cybersecurity field is yet another aspect that requires urgent attention: as the latest data suggests and as we will see below, women do not even make up a quarter of cybersecurity professionals in Europe; and they are outnumbered in terms of ICT and cybersecurity enrolment in higher education too.

Introduction

Cybersecurity is an ever-growing field: no longer a buzz word, but rather a necessity for people and businesses alike. More than 90% of households (Eurostat, 2023) in Europe access the Internet often for various reasons – from doing one’s online banking or other purchases, to using online government services or booking a holiday online. Since this involves sensitive information being shared, the safe and secure storage and handling of one’s data is a priority for all – and unless good practice protocols in cybersecurity are followed, companies, governments and people risk significant leaks of information of various nature and intents – from financial and reputation damage, to identity thefts and misuse of personal data. The digital transition means more data, more information, more connected devices: and key public, social and businesses processes today depend on it. This makes them likely targets of cyberattacks – which in recent years have risen in frequency and potential to inflict damage so much that the World Economic Forum called cybercrime a “substantial global risk” in its 2021 Global Risks Report. And this is not all. Today’s cyberattacks are more sophisticated and harder to detect, since they’ve had to evolve together with the digital transition. The accelerated adoption of technologies with a high potential for transformation and impact like Artificial Intelligence (AI) or the Internet of Things (IoT) across sectors and countries, cybersecurity professionals enable new processes to run in a smooth and secure way. In Europe, demand for cybersecurity skills rose by 22% on average in 2021 alone, with some EU Member States, like Germany, Poland or Romania, seeing a rise of over 30%.

The picture looks the same worldwide. Global cyber workforce numbers have reached an all-time high, with close to 5 million ICT experts specialised in this field currently in employment. Despite this progress, there is still a shortage of 3.4 million global cyber workers (ISC2, 2022). The demand for cybersecurity professionals shows a robust increase, especially during the period after the COVID-19 pandemic, as the OECD 2023 highlights: in one study, the number of online job announcements (OJAs) looking for cybersecurity professionals in the first half of 2022 was 5 times larger than at the start of 2012, and twice as large than at the end of 2019. Some estimates in Europe (EIT Digital 2021) suggest that that EU firms are searching for hundreds of thousands of cybersecurity experts, way more than the supply of the current talent database with cybersecurity skills. Research confirms this – more than half of EU companies reported difficulties in filling ICT vacancies according to the 2022 edition of DESI, the EU Digital Economy and Society Index – an annual index that tracks EU Member States’ digital progress across key areas, including skills.

Taking stock of the cyber gap: challenges ahead

A looming shortage of cybersecurity experts: in Europe and beyond

Europe is still falling short of cybersecurity-skilled professionals in more than one or two areas of expertise. The cyber gap is made up of several dimensions, each representing a specific challenge. Take a look at the infographic below to see some of the main aspects. 

In 2022, the shortage of cybersecurity professionals in the EU ranged between 260,000 and 500,000, while the EU’s cybersecurity workforce needs were estimated at 883,000 professionals. There is also a pronounced gender imbalance in the existing pool of cybersecurity professionals: in 2022, women made up just 20% of cybersecurity graduates, and less than 20% of all Information and Communication Technology (ICT) specialists were women. Equally, women are underrepresented in STEM (Science, Technology, Engineering and Mathematics) subjects within higher education, making up just over 30% of all graduates in the field (Education and Training Monitor 2022). European universities have made sound progress in getting students excited about ICT security: the number of programs and students studying cybersecurity in higher education are growing. According to ENISA (2021), this means we could expect to see cybersecurity graduates’ number to double within the next couple of years. 

Experts are hopeful about the impact of this trend on the workforce. One crucial area in which cybersecurity remains underdeveloped in Europe concerns the skills present in the workforce – something which over the years has become a ‘well-documented problem’ (ENISA 2021). On a global scale, the picture bears similarity. With more than 3.12 million jobs in cybersecurity going unfilled in 2021, the talent shortage worldwide is a cross-cutting issue that affects people, the labour force, education and digital experts alike. Looking at higher education, more effort is needed to attract people to ICT studies in general, and to cybersecurity in particular. Data from Eurostat shows that just 3.8% of graduates in the EU for 2018 received an ICT degree (Eurostat, 2020).

Still fewer women than men in cyber

Gender balance equally remains an issue, with just 20% of female students in Europe enrolled in cybersecurity programs in university (ENISA, 2021). Despite these averages, some EU Member States have made significant progress in bridging the digital gender gap. This is the case with Greece, where the share of women graduates in ICT almost doubled between 2019 to 2021, rising from 8.6% to 15.8% (World Economic Forum, 2022. Global Gender Gap Report). Getting more women interested into cybersecurity education and careers is key if we want to address this, and the lack of diversity in the sector is palpable. Data from LinkedIn shows that, amongst 12 EU countries, women make up just about 17% of the cyber workforce (this ratio is the highest in Poland – 13%, and the lowest in Italy, where women stand at 25%). Women represent less than one quarter (24%) of the global cybersecurity workforce (ISC2, 2022), and this ratio varies with age: they make up 30% of cyber professionals under 30, but just 14% of cyber employees above the age of 60. It will be hard to meet the EU’s target for 20 million ICT specialists by 2030 without improving inclusion. Based on current trends, less than 25% of ICT specialists will be female in 2030, rising from 19% in 2021. In many countries, the share is actually falling (Sekmokas & Vitaitė, 2021:8). And while some EU Member States are getting close to a more balanced ratio (women ICT specialists in Germany have topped 2 million, and those in France are above 1.5 million), based on current trends other countries are bound to lag behind when it comes to diversifying ICT. Studies point to worrying trends of an increasing gender ICT gap in countries like Bulgaria, Estonia, Ireland, Cyprus or Czechia (Sekmokas & Vitairte, 2021:15).

Mission impossible? Training cybersecurity experts

Training cybersecurity professionals takes time and effort too: both related to the higher education, but also to on-the job training, important for both up- and re-skilling.  This is also the case with on-the-job training: making sure employees are trained in the latest cybersecurity and privacy approaches, or hiring qualified cybersecurity personnel can take a company from 6 months up to a year (Symantec, 2019). And if we talk about personal and professional growth, the picture gets even more complex. It can take years to become a skilled cybersecurity professional and an expert in the field, with knowledge and experience of the latest trends and developments. In a recent survey targeting cybersecurity professionals worldwide (ESG/ISSA, 2020), the majority of respondents estimated that it takes between 3 to 5 years to develop real cybersecurity proficiency; others pointed to a broader learning curve of 5 years and more. 

Technology keeps changing, so it’s hard for industry personnel to keep up, and often it requires specialised knowledge that takes time to develop. According to the European Union Agency for Cybersecurity (ENISA, 2019), manufacturers and other organizations using Industry 4.0 and IoT solutions often don’t have time to train staff adequately before things change again, leaving themselves exposed to potential risks. What’s more, the training that is available is inadequate and/or expensive, making it even less feasible for SMEs.

Cybersecurity (together with IoT) is also an area in higher education, where universities have proven slow in adapting curricula or updating content so it reflects the latest technological developments, according to a 2021 report by EIT Digital that surveys the educational offer for cybersecurity in Europe. In another report by EIT Digital, which uses data from CyberHEAD, the biggest online database for higher education in ICT and cybersecurity, just 34% of bachelor’s and master’s level programs in the EU require an internship – an aspect that means many graduate students leave education with little to no practical experience, often needed to secure first-time employment in the sector.

Research shows that cybersecurity education in Europe is growing, but not evenly, and gaps affecting its quality remain (poor interaction with industry, lack of cybersecurity educators, lack of alignment with labour market realities, etc.) (Vishik & Heisel, 2015).  Assessing CyberHEAD data, only 34% of EU programmes envisage a compulsory internship for students. While internships can be challenging to setup, the lack of internship opportunities may negatively impact the skills of graduates, and also make it more difficult to attain a security job given a lack of working experience.

Tackling the cybersecurity skills gap

Building cybersecurity frameworks and assessing qualifications

Several frameworks, resources and tools have been set up and commonly accepted to strengthen EU cyber competitiveness and enable cybersecurity experts to gain the skills needed to excel in a rapidly changing digital world. One example is the European Cybersecurity Skills Framework (ECFS), a practical tool that helps to identify the tasks, competences, skills and knowledge associated with the day-to-day work of cybersecurity professionals in Europe, bridging the gap between professional cyber workplaces and learning environments. The main aim of the ECFS framework is to create a common understanding between all actors of the cybersecurity ecosystem (individuals, employers, and training providers) in the EU Member States. It also supports the design of cybersecurity related training programs, and facilitates recognition of cybersecurity skills. The ECFS breaks down cybersecurity roles into 12 profiles, each of which individually assessed across pre-defined parameters (skills, responsibilities, tasks, interdependencies, etc.). Other frameworks that categorise and map out ICT and digital skills in general can also be useful and include privacy and security competence areas. For example, the EU Digital Competence Framework (DigComp), now in its 2.2 edition, includes knowledge of cybersecurity-related aspects such as privacy or sharing of personal information or data. The European e-Competence Framework (e-CF) provides common language for competences, skills and proficiency levels across Europe. Competences in the e-CF are organised according to 5 ICT business areas and related to the European Qualifications Framework (EQF). With the European Cybersecurity Act, Europe can now also benefit from a cybersecurity certification framework for products and services and a strengthened mandate of ENISA, the European Union Agency for Cybersecurity, first established in 2004.

Reducing the cybersecurity skills gap in Europe: one step at a time

Main EU initiatives and actions to bridge the cyber skills gap

Together with the European Commission, ENISA coordinates the European Cyber Security Month (ECSM) Campaign: an awareness-raising campaign that promotes cybersecurity through education, sharing of good practices, and competitions. The European Cyber Security Challenge (ECSC) is another annual competition that brings together young cybersecurity talents from across Europe to test their data security skills.

Funding under the DIGITAL Europe Programme for the period 2023-2024 include a specific work programme focusing on cybersecurity, with a budget of €375 million for the period of 2023-2024, to enhance the EU’s collective resilience against cyber threats. The role of EU Digital Innovation Hubs in streamlining funding under DIGITAL towards the cybersecurity domain will foster further innovation for SMEs and the public sector. With 2023 hauled as the ‘Year of Skills’ by European Commission President Ursula Von der Leyen, the EU-wide campaign of the year is focused around addressing skills shortages, and boosting investment in training. These goals are also key priorities embedded in the Digital Education Action Plan (2021-2027), the vision for the future of education in Europe at the heart of which lie digital skills.

Supporting businesses and SMEs

A range of mechanisms exist to support businesses and especially small and medium-sized enterprises (SMEs) make the most of cybersecurity and ensure their staff can handle online risks in a competent and informed way. Numbering 25 million (or 90% of businesses in the EU), SMEs are the backbone of European economy. With fewer resources, staff and knowledge, SMEs are less likely to invest in keeping their businesses and operations secure, and also less likely to train their staff. Several factors influence the lack of cybersecurity uptake amongst SMEs, and negatively impacts employee training. Low cybersecurity awareness of the personnel and lack of ICT cybersecurity professionals to monitor and guide in difficult tasks is a big challenge for SMEs. So is lack of budget to recruit new, and train existing, employees, and weak management support. This means sensitive and critical business information in many SMEs is left unprotected. SMEs are also likely to experience problems outside of their control and are more volatile to shifts and shortages in the labour market (ENISA, 2019). Organisations also often think they safer than they actually are, with cyber threats being underestimated both at employee and management level. In 2023 ENISA launched a new tool to help Small and Medium Enterprises (SMEs) diagnose, compare and enhance their level of cybersecurity maturity and, in this way, define and tackle the cyber risks they face.

Bridging the gender gap in cyber

A range of cyber-related initiatives aim to bridge the gender divide in the cyber field too. Women4Cyber is an EU platform, which offers networking opportunities, mentorship programmes, and a variety of resources that aim to support women in launching (or keeping up with) a career in cybersecurity. The annual campaign International Girls in ICT Day raises awareness about careers in the ICT sector amongst women and girls, including in cybersecurity since its kick-off back in 2013. Tackling the digital gender gap is also of main objectives of ManagiDITH, the Master of Managing Digital Transformation in the Health Sector (ManagiDiTH). Launched in January 2023, ManagiDITH wants to reach at least 50% of female certificated students at the end of the two cycles of the master. The CyberWISER Light project (Cyber Mentoring and Training for Women in Cybersecurity) focuses on increasing female participation in the cybersecurity field through training, mentorship, and capacity-building activities.

Amongst actions that can be taken to tackle gender disparities present in the EU cybersecurity landscape, successful strategies include spotlighting women in key, important cyber positions and interviewing female graduates in cybersecurity and ICT for testimonials and inspirational quotes. Providing scholarship and mentorship opportunities to women and girls is another winning approach, with proven impact on boosting female enrolment in cybersecurity education and in the world of work. Several initiatives in Europe attempt to do exactly this. MolenGeek, an innovative tech incubator and upskilling actor, bases its activities in an area in Brussels marked by high unemployment and populated by people from low socio-economic backgrounds. The project has to break a sort of a double stigma: prejudices related to women working in ICT, and then prejudices against refugees and their integration. In partnership with Microsoft, MolenGeek provides training programs in cybersecurity together with recognised industry certifications, boosting employment for marginalised groups, and those left behind by the digital transformation. Similarly, the Kosciuszko Institute in Poland offers a cybersecurity training program for Polish women and Ukrainian refugee women. The ReDI School of Digital Integration equips refugee and underprivileged women with cybersecurity and ICT skills.

Looking ahead to a cyber-proof future

With further synergies between different initiatives on various levels, the cybersecurity skills is being bridged every day. At the same time, looming shortages point to an urgent need for more cybersecurity professionals with the skills needed to support the digital transformation of European economy and society. Increased efforts to encourage more people to go into the cyber field and ICT in general have proven successful, but more action on local, regional, national and EU level is still needed. Europe is missing around 1 million of cybersecurity experts – and the global shortage looks equally alarming. Gender disparity in the ICT field in general, and the cybersecurity field in particular, is also still very much an issue that has to be resolved if Europe is to achieve the targets of the European Digital Decade – getting to 20 million ICT experts, with gender conversion across tech fields. Businesses, and especially SMEs, need additional support and resources to train their staff, as they are less likely to embark on training programs – and a variety of initiatives on an EU level aim to provide this support to SMEs, whether it is in the form of OERs (Open Educational Resources), making software open source, or helping via mentorship and guidance.

Getting back on track with all there is to know about the latest state-of-play with digital skills, jobs, and technology has never been easier. The 2024 ‘State of the Digital Decade’ report came out in mid-July this year, with new, hot takes on what are the top skills to boost the continent’s digital transition even further – and may we insist, in a sustainable way. Just on time for us to bring a copy of it to read on the plane.

We hope you had a nice holiday this summer, but things haven’t really been that quiet on our end. While we did take a couple of days off, undoubtedly the scorching heat most EU Member States experienced this summer was hardly something we enjoyed. And since we almost couldn’t get to Greece (where, by the way, some of the most scorching heat was experienced) due to some tech difficulties along the way, we decided to take stock of the main lessons we learned this summer. Hint: they all have a digital flair. 

‘The butterfly effect’ of the largest software crash in our history

We may be going on about this interruption to our holiday plans, but let us explain why this is so important this time round. Some records were broken, but indeed they were the *not-so-positive ones*. 

An Olympic-worthy internet-breakdown

We only had to interrupt our summer break due to the largest (ever!) software crash in history. It may have been a good day for Apple users, but 8.5 million systems operating on Windows essentially crashed – with huge repercussions that ended up costing us (globally) around 10 billion. A faulty configuration update of CrowdStrike’s key software ended up being deployed, causing an issue with many organisation-owned computers and systems, with virtually all sectors affected.

In case you missed the whole saga, basically, this caused hospitals to halt non-essential surgeries and interventions due to inability to operate certain high-tech machines, manage appointments correctly, or connect to government software to process patients. It led to a ton of issues for banks and their clients, with many unable to withdraw money or perform digital transactions. Ordinary people from all over the world could neither access their bank accounts, nor reach essential public digital services, wreaking a one-day havoc on individual plans for millions.

In case you were affected, accept our sincerest condolences. The silver lining? If anything, this whole chaos made us painfully aware of the vulnerabilities of our own digital infrastructure and security systems.

Cybersecurity A to Z: let’s talk figures

We rarely think about how much from our own pockets ends up lost to cybercrime, but rest assured the amount is far from small. In fact, projections point to a worrying trend, in which the global cost of cybercrime will keep increasing to new highs between 2024 and 2029 (going up in price by more than 6 trillion euros).

By 2029, this figure will most probably stand at over 15 trillion. What is more, for the period from 2015 to 2020, global cost almost doubled to 5.5 trillion (see this infographic of the European Council on the EU cybersecurity developments for that period). In Germany alone, cybercrime in 2023 has costed the economy close to €150 billion – and this number is expected to go up further. Cyber crime is changing too – see the image ENISA, the EU Cybersecurity Agency made, which forecasts the top cyber threats in 2030 and see for your own how experts think online crime is likely to evolve.

With more than 10 terabytes of data stolen monthly, ransomware is currently one of the biggest cyber threats in the EU (and worldwide), with phishing identified as a key foundational step for these attacks, essentially making them possible. Distributed Denial of Service (DDoS) attacks also rank among the highest threats. Similar trends can be observed worldwide.

“This is Ground Control to Major Tom”: a cyber-powered future for us all

Cybersecurity is a core factor for a successful digital society and economy. Fast-paced developments in key emerging technologies such as AI and digitalisation progress overall, require even more, secure infrastructure and cyber know-how – regardless of the sector we end up finding ourselves in. And legislation has tried to reflect this, too. The EU Cybersecurity Act puts forward a European cyber security certification framework for ICT products, services and processes. It also reinforces the role of ENISA, the European Agency for Cybersecurity, too. The Cyber Resilience Act (CRA), which came into force at the start of 2024, aims to safeguard consumers and businesses buying or using products or software with a digital component. And the EU Cyber Solidarity Act effectively adds another layer of resilience to our digital capabilities and infrastructures.

Policymaking goes hand in hand with financing when it comes to allocating funding to boost the digital and cyber capabilities of the continent. Just in the last 2 years, the Commission opened calls worth over €210 million under the Digital Europe Programme (DEP) for proposals to strengthen cybersecurity and digital capacities across the EU.

For about a year now, the Digital Skills & Jobs Platform is the proud home of the Cyber Skills Academy – a European policy initiative with the goal of building bridges between existing cybersecurity skills initiatives, launched as one of the main activities under the 2023 European Year of Skills. Ultimately, its long-term aim is to close the cyber security talent gap, strengthen the EU cyber workforce and boost EU competitiveness, growth and resilience.

Mind the gap! How large is Europe’s cyber lack?

Why is this necessary? Well, there is an acute shortage of digital experts in Europe, and this includes the more specialised segments of ICT, like AI, cybersecurity, and others. The EU has more than 60 000 cybersecurity companies and more than 660 centres of cybersecurity expertise, but organisations continue to experience difficulties in hiring cyber talent.

Close to half of companies surveyed in the latest Eurobarometer on Cyber Skills (May 2024), 45% of companies surveyed cited difficulty in finding qualified candidates as one of the main challenges in recruiting staff with the right cybersecurity skills. See some other reasons that made this list below.

To tackle head on this shortage, in 2023 the European Commission adopted a ‘Communication on a Cybersecurity Skills Academy’, essentially giving birth to the Cyber Skills Academy. Since March 2024, the Digital Skills and Jobs Platform hosts the Women4Cyber Network, a collaborative effort between the European Commission and the Women4Cyber Foundation, with the goal of achieving gender convergence amongst cybersecurity positions by 2030. 

Together with the CyberSkills Academy, make sure you check out these specific pledges, dedicated to making the online world a safer place (and turning citizens into confident users).

Setting the record straight: key cybersecurity activities this autumn

A range of initiatives, events and activities are scheduled for this autumn as per usual fashion (if you didn’t know that October is the month the EU dedicates to cybersecurity, now you do). The European Cybersecurity Challenge, part of the EU Cybersecurity Month, takes place from 7 – 11 October 2024 in Turin, Italy.

It is jointly organised by the Italian National Cybersecurity Agency together with the Cybersecurity National Lab, with the support of ENISA – the EU Cybersecurity Agency, and the European Commission. As every year, in this edition too, teams of youngsters and promising cybersecurity talents between the ages of 14 and 24 from all over Europe will compete for the championship in a range of cyber-themed competitions and games.

The EU Cybersecurity Month is one of the largest campaigns of the European Union, bringing together millions each year in various events, throughout the month of October. Previous campaigns have focused on numerous awareness-raising cyber topics– such as the ‘’Think before U click” campaign in 2021 – against phishing, or the 2022 campaign that ran under the motto of “Be Smarter than a Hacker”. Find out more about the EU Cybersecurity Challenge and how to take part in this year’s edition here.

Not specifically focused on cybersecurity, but incorporating a range of cybersecurity-themed activities is EU Code Week, which this year runs from 14-27 October.

What started as a grassroots-based initiative quickly grew into one of the longest standing annual campaigns of the Commission – bringing a record number of participants every year in activities dedicated to fostering the development of coding and computational thinking for all.

Read more about the story of EU Code Week – we’ve highlighted its main achievements here, in our good practice section on the Digital Skills & Jobs Platform.

Further routes towards skills for cyber

If the above sparked your interest, we have good news – this was really just the tip of the iceberg. On the Digital Skills & Jobs Platform you will find a range of training opportunities on all levels, from beginner to advanced, as well as 2 learning paths (‘Cybersecurity and me: love or hate?‘, meant for those seeking introductory knowledge, and ‘Know yourself, know your enemy, and you will win the battle!’ that caters to more advanced learners).

If reading is your thing, say no more. This digital brief on cybersecurity dives deeper into the essential concepts, frameworks, and principles for a secure online environment. Additional resources and trainings remain available via the CyberSkills Academy.

One of the best definitions available for what a smart city is originates from the site of European Commission where it states “A smart city is a place where traditional networks and services are made more efficient with the use of digital solutions for the benefit of its inhabitants and business. A smart city goes beyond the use of digital technologies” (European Commission, 2024a).

The case (and need) for smart cities

Originally, smart city transformation was focused on the introduction of new digital systems to automate city functions. Traffic management, waste collection, public lighting, public safety, building management are common examples that improve efficiency and optimize resource usage within a city. Quite soon it became apparent that this transformation is multi-faceted and impacting all aspects of our daily life (Giffinger, 2007). Obviously, for supporting this massive transformation effectively, cities needed a skilled workforce capable of managing and sustaining these advanced systems. The rationale behind this argument is quite clear – and the main aspects detailed.

Reliability and efficiency

As the primary entity responsible for its citizens is the city, reliability and efficiency should be cornerstones of all its operations. The role of city management should then be to set strategic objectives, oversee the implementation of smart technologies, and monitor their effective performance. Leadership is another skill key for city management, who are responsible for setting a strategy and roadmap for success and following through, rather than simply monitoring technology trends or randomly buying technology and digital solutions. By taking the lead, cities can ensure that their smart city initiatives align with the unique needs and priorities of their communities, and not solely driven by external vendors or fleeting technological trends. This proactive stance allows cities to maintain control over their strategic direction, uphold accountability to their residents, and foster a more sustainable and responsive urban environment.

Resilience

The concept of resilience emerges as a cornerstone in the development of smart cities.  It enables urban environments to withstand and recover from shocks and stresses, including natural disasters, pandemics, privacy and security breaches and various technological disruptions. Today’s smart cities should incorporate resilience aspects into their design and operations by integrating different technologies, including early warning systems; improving disaster response and recovery, and ensuring the continuity of critical services. Additionally, cities should focus on building robust infrastructures, implementing adaptive planning strategies, and promoting community engagement to strengthen their capacity to withstand and recover from challenges (Ramirez, 2020). By embracing resilience, cities can safeguard the well-being of their citizens, protect critical resources, and maintain their functionality in the face of uncertainties and disruptions (UN-Habitat, 2019).

Climate change

Climate change and environmental degradation are an existential threat to the European Union and to the world (European Commission, 2024b). Therefore, the green transition is a fundamental requirement for all cities as they struggle to create sustainable and environmentally friendly urban ecosystems. Cities should adopt clean energy and resource efficiency solutions, implement circular economy principles, reduce carbon emissions, mitigate climate change impacts, and promote long-term environmental sustainability. The convergence of circular economies and sustainable smart cities has emerged as a persuasive solution, giving rise to a revolutionary framework that holds promise for shaping urban living (Santibanez, 2023). This shift involves the application of renewable energy sources, energy-efficient technologies, and sustainable practices in various sectors, including transportation, waste management, and urban planning. It is quite clear that the green transition of cities not only contribute to global climate goals but also improves the quality of life of the citizens through improved air quality, reduced noise pollution, and healthier living environments (European Commission, 2020).

Digital literacy

As smart cities rely heavily on technology and data, digital literacy is crucial for citizens, employees, and city officials. Education and training programs can help people learn how to use digital tools, interpret data, and make informed decisions based on factual data (UN-Habitat, 2022).

Sustainable living

Smart cities need to invest in sustainable living practices such as energy-efficient buildings, renewable energy, and low-carbon transportation. Educational programs can raise awareness and provide practical guidance on how to reduce carbon footprints and conserve natural resources (World Bank, n.d.).

Civic engagement

Smart cities require active participation from their citizens to be successful. Educational programs can help citizens learn how to engage with city officials, participate in public forums, and advocate for their needs and concerns (Remr, 2023).

Entrepreneurship and innovation

Smart cities are often hubs for innovation and entrepreneurship. Educational programs can help develop the skills needed to launch and grow start-ups and provide resources to support innovation in areas such as smart infrastructure, urban mobility, and public services.

Criticality of “software enabled society”

Interruptions to city’s systems can have life-threatening consequences, from disruptions in emergency services to cascading failures in power grids. Even without such extreme scenarios, system breakdowns can cripple economic activity, as businesses rely heavily on digital infrastructure. Repairing these errors can be incredibly expensive, and also the political impact from city’s operation disruptions can be significant (Fitsilis, 2022).

Because of these diverse and numerous requirements, the European Commission supports various initiatives to promote the development of smart, green, and resilient cities. These initiatives include the Smart Cities Marketplace, which promotes innovative solutions; the Intelligent Cities Challenge, advocating for the development of Local Green Deals (LGD); the Covenant of Mayors for Climate and Energy, which focuses on climate action; the Green City Accord, for promoting environmental sustainability; the European Urban Initiative, facilitating the application of innovative technology solutions within cities and exchange of good practices. These initiatives are just a few examples that clearly demonstrate the emphasis that EU society and instruments place on urban development.
Therefore, for managing the above ambitious objectives city’s personnel should be educated with new and specialized knowledge, competences and skills. Traditional job roles are gradually being enhanced and new occupations are emerging to meet the new demands of smart cities.  The proper utilisation of technology and the presence of personnel with the right expertise are crucial to tackle these challenges effectively and ensure the long-term sustainability and resilience of cities (Tsoutsa, 2022). Without a skilled and knowledgeable workforce, the realisation of the full potential of smart cities becomes challenging.

Emerging City’s Job Profiles

Much research has gone into forecasting what the emerging job profiles that our future cities will require may look like. In a recent research study, I also analysed the future emerging job profiles that will increasingly be needed in the cities of tomorrow, identifying their main characteristics (Fitsilis et al. 2023). This research identifies the key characteristics of these roles, the main tasks involved and highlights their importance in managing the technological, environmental, and social aspects of smart cities.  Similar studies by Cedefop (2022),OECD (2022), and JRC (2019) emphasize the need for skills from various disciplines such as green tech, data analysis, social intelligence, and cybersecurity.
The research methodology used was based in a constructivist approach, recognizing the emergent nature of knowledge in the context of smart city development. It also integrated practical experiences from corelated projects (e.g. SmartDevOps, CRISIS, and OpenDCO)  which provided the foundation for identifying and validating innovative job profiles and curricula tailored specifically for smart cities. The initial compilation of job profiles was significantly informed by the results and insights gathered from these projects, which were then enriched and validated through a selective narrative literature review focusing on existing academic and industry publications.

To enhance the credibility of these profiles, they were cross-referenced and validated using the European Skills Competences Qualifications and Occupations (ESCO) database. This critical step ensured that the developed job profiles were aligned with the established European standards and classifications, offering a multi-dimensional view of each job profile, including specific skills, competencies, and qualifications. The final result provides a good understanding of each profile while linked with employment and professional development needs.

Key Areas and Occupational Profiles

In the dynamic and evolving landscape of urban development, the concept of a smart, green, and resilient city has gained paramount importance. As cities around the world strive to become more sustainable, technologically-advanced, and adaptable to various challenges, the need for a comprehensive approach to urban planning and management becomes increasingly evident. This approach not only encompasses the integration of digital technologies and green initiatives but also involves the development of resilience strategies to withstand environmental, social, and economic challenges. These profiles are classified into distinct categories:

1.    Management Occupational Profiles: Roles that involve strategic planning, innovation, and overall coordination of smart city initiatives.
2.    Technological Occupational Profiles: Specialised roles focused on the implementation and management of technological solutions in urban settings.
3.    Resilience Occupational Profiles: Positions dedicated to preparing and strengthening cities against various risks and emergencies.
4.    Green Occupational Profiles: Professions centred on environmental sustainability, promoting green infrastructure and practices.
5.    Technical Operational Occupational Profiles: Technical expertise roles essential for the operational aspects of smart city infrastructure and services.

In the following sections, we present three categories of new innovative occupational profiles. Of course, the following list is neither exhaustive, nor straightforward – since definitions and needs often intertwine dynamically.

Management Occupational Profiles

In the fast-changing landscape of cities, effective management is crucial to harnessing technological advancements and ensuring sustainable urban development. Key management roles are designed to lead innovation, strengthen resilience, enhance civic engagement, and foster cultural inclusivity.  More specifically:

►    The Chief Innovation Officer leads the integration of digital technologies within the municipality, driving innovation through strategic planning and data-driven decision-making. This role is essential in overseeing technology integration, managing digital transformation projects, and ensuring that innovation aligns with the city’s broader strategic goals.
►    The Smart City Resilience Officer is central to building the city’s capacity to withstand and recover from various challenges, including natural disasters and technological disruptions. This role involves conducting risk assessments, developing, implementing and coordinating emergency plans, engaging with the community, and enhancing overall resilience through strategic city initiatives.
►    The Civic Technologist develops and implements civic technology projects to improve public engagement and service delivery. This role focuses on designing innovative tech solutions, ensuring digital equity, and managing projects that facilitate better interaction between citizens and municipal services, thereby enhancing overall civic participation.
►    The Multi-cultural Facilitator manages multicultural and social differences within the city, promoting cross-cultural understanding and diversity. This role involves coordinating community programs, facilitating dialogues, and ensuring that cultural policies are inclusive and responsive to the diverse needs of all residents, fostering a cohesive urban environment.

Technological Occupational Profiles

The advancement of smart cities relies heavily on specialised technological solutions that automate city’s workflows, harness data, develop intelligent systems, and ensure the security and efficiency of urban infrastructure. These roles are vital in the digital transformation of city operations and enhancing the quality of life of citizens.

►    The Smart City Data Analyst plays a crucial role in analysing urban data to inform policy and decision-making. This position manages the creation of the city’s dataspace, the collection and analysis of data. Further, he/she recommends policies and practices for optimizing urban systems to improve key functions such as transportation and public health.
►    The AI & Machine Learning Scientist develops sophisticated AI and machine learning models for analysing data and making decisions related with smart city operation. This role focuses on model development, data interpretation, and the implementation of AI solutions to enhance urban management.
►    The Digital Twin Expert manages the integration of multi-source city data for real-time analysis and decision-making. By focusing on data integration, system modeling, and real-time analytics, this role enables city officials to simulate and analyze urban environments, enhancing planning and operational efficiency.
►    The Cybersecurity Manager oversees cybersecurity initiatives to protect the city’s digital infrastructure. This role includes planning cybersecurity strategies, monitoring networks, and mitigating threats to ensure the security and resilience of urban systems.
►    The Augmented Reality Designer/Developer creates AR experiences for urban applications such as tourism, education, etc. This role involves designing AR content, developing applications, and developing innovative and optimizing user experiences, contributing to the city’s cultural and educational offerings, etc.
►    The Smart Grid Engineer designs and maintains the infrastructure for energy distribution in smart cities. This position focuses on energy system design, infrastructure maintenance, and system optimization, ensuring efficient and sustainable energy management. Further, this role involves the planning of EV charging stations.
►    The Autonomous Vehicle Operator/Technician monitors and controls autonomous vehicles, performing among others maintenance and repairs. This role involves vehicle operation, system troubleshooting, and diagnostics, contributing to the advancement of smart urban mobility solutions.

Smart City Planning and Sustainability Profiles

Smart city planning and sustainability profiles encompass roles that focus on strategic urban development, enhancing mobility, managing infrastructure, and promoting environmental sustainability. These roles are essential in ensuring that smart cities are well-planned, efficient, and environmentally conscious.

►    The Digital Transformation Manager designs and implements smart city initiatives such as smart transportation systems and public Wi-Fi networks. This role oversees the municipality’s digital transformation, integrating urban planning with digital strategies and project management.
►    The Mobility Platform Manager develops strategies to enhance urban mobility. This includes implementing bike-sharing programs and intelligent transportation systems and supporting real-time traffic management across various transport modes.
►    The Unmanned Aircraft Systems Traffic Manager supports the development of urban drone technologies for delivery, maintenance, and monitoring services. This role ensures the safety and regulatory compliance of drone operations within the urban environment.
►    The Municipal Broadband Manager designs and implements municipal broadband networks, particularly focusing on underserved areas. This role involves network design, project implementation, and stakeholder engagement to ensure widespread connectivity.
►    The Smart Facilities Manager oversees energy-efficient and technologically advanced buildings. This role integrates smart systems such as lighting and HVAC, optimizing building management for energy efficiency and sustainability.
►    The Green Infrastructure Specialist designs and implements green infrastructure projects to promote urban sustainability and resilience. This role involves ecological design, project coordination, and stakeholder engagement, ensuring that urban development is environmentally friendly.
►    The Circular Economy Manager develops strategies to promote the circular economy, focusing on sustainable city development. This role involves strategy development, project implementation, and collaboration with stakeholders to minimize waste and promote the reuse of resources.
►    The Climate Change Specialist develops and implements strategies for climate change mitigation and adaptation. This role involves climate policy development, project implementation, and stakeholder engagement to address the impacts of climate change on urban environments.
►    Τhe Environmental Protection Specialist ensures environmental protection with a focus on biodiversity and quality of life. This role involves developing environmental policies, implementing projects, and engaging with communities to promote and protect urban biodiversity.
►    The Local Energy Community Manager supports the creation and management of renewable local energy communities. This role focuses on community design, renewable energy system management, and stakeholder collaboration, fostering sustainable energy practices.

Conclusions

Even though the foresight presented in the previous section is indicative of the future occupational profiles needed, it is obvious that the emergence of numerous new professions highlights a transformative shift in the urban workforce landscape. Further, indicates that this change is more revolutionary than evolutionary. Professionals in this new era of cities will need to navigate diverse challenges with equally diverse skill sets, adapting to the rapid pace of technological and environmental changes.

A key insight is the dynamic nature of skill requirements in smart cities. The continuous evolution of both technological and urban contexts mandates a parallel evolution in the skill sets of the workforce. This dynamic necessitates a commitment to continuous learning, reskilling and adaptation, ensuring that city’s professionals knowledge level remain current, to meet the demands of an ever-changing environment. The complexity of this undertaking is increased by the fact that all this technology is changing the way people are interacting and overall, the way the society is structured and therefore sets us in front of important ethical and existential challenges that must be addressed in parallel.
Finally, we would like to underscore the global competition for skilled professionals in the smart city sector, winning the war of talent. As municipalities globally advance towards more intelligent urban frameworks, the competition to attract and retain skilled professionals escalates. This underscores the importance of strategic approaches to talent development and acquisition, making it crucial for cities to invest in education and training programs that can supply the needed skills.

In summary, as we navigate the path towards smart urban development, it becomes increasingly evident that success depends on cultivating a workforce that is skilled, flexible, and interdisciplinary. The future of smart cities lies not just in technological advancement but in a holistic approach to urban development that integrates social, environmental, and economic considerations. This approach must be driven by a workforce equipped to meet these multifaceted challenges, ensuring that smart cities can fulfil their promise of enhanced urban living for future generations.

About the author

Professor Panos Fitsilis is a Full Professor in the Business Administration Dept. of the University of Thessaly, Greece. He has extensive project management experience with the development and deployment of large IT systems and extensive management experience in various senior management positions. His research interests include Smart Cities, Smart Factories (Industry 4.0), Business Information Systems, Educational Technology, Competences and Skills Development for the 21st century, etc. He is the author of numerous books including Smart Cities Body of Knowledge.   

As digital transformation reshapes how we live, work, and learn, mastering digital skills isn’t just an option—it’s a must-have. Staying on top of new technology can be a wild ride, but it’s essential to avoid getting left behind as skills rapidly evolve and the gap between what we know and what the job market demands widens. In today’s world, digital know-how is crucial for professional success and education, especially for young people. With over 90% of jobs across all industries requiring at least basic digital skills, it’s time to supercharge Europe’s youth with the tools they need to shine in the digital era.

So, why digital skills?

These skills can lead to exciting careers in digital marketing, social media, and beyond. As demand for tech expertise skyrockets, boosting Europe’s digital capabilities will make us more competitive on the global stage and help build a more equitable society. That’s why the EU is investing in programs to train and expand Europe’s talent pool, ensuring we’re ready to rock the digital world and secure our place in the future.

Celebrate International Youth Day with digital skills!

The Digital Skills and Jobs Platform is your one-stop-shop for boosting digital skills and career growth across Europe. Whether you’re just dipping your toes into the digital world or already a tech-savvy pro, our platform has everything you need to succeed online—all just a click away!

The Platform provides open access to a wide variety of high-quality information and resources for everyone interested in the broad topic of digital skills and jobs. Here’s what we offer:

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Don’t know where to begin? Test your Digital Skills!

The importance of actively involving end users, with or without disabilities, in the design and development of public digital services cannot be overstated. Despite being highlighted in key EU accessibility policies, this practice remains underutilised. This paper explores strategies to facilitate and mainstream user involvement early in the design process, in order to achieve inclusion.

Introduction

In recent years, there has been a growing recognition of the importance of accessibility in the design of public digital services to ensure full inclusion and equal participation. However, achieving true accessibility requires more than just compliance with legislation – rather, it entails actively involving end users, especially those with disabilities, throughout the design and development process.

User-centred design (UCD) is a human-centred approach that prioritises the needs, preferences, and limitations of end users in the design and development of products and services. At the heart of UCD lies the concept of user involvement, which entails actively engaging users throughout the design process to ensure that the final product or service meet their expectations and fulfils their requirements. While the approach is advocated in EU accessibility directives and standards, it is often overlooked in practice.

By adopting the principles outlined in user-centred design, public sector organisations stand to gain significant benefits including enhanced user satisfaction, improved usability, and full compliance with legal requirements, ultimately contributing to a more inclusive society.

This Digital Brief examines the state of the art of user involvement in design and provides practical examples of how potential barriers can be overcome.

State of the Art

The inclusion of users of all abilities in the design and development of products and services is essential for maximising the potential of digitalisation. Embracing a more inclusive approach will not only ensure a better return on investment for both taxpayer-funded initiatives and commercial enterprises but also enhance the overall user experience and accessibility.

The buyer’s perspective

Anyone who creates a product or service wants it to be both used and useful. Especially in the public sector, the goal is for it to be used by as many people as possible – sometimes within a specific user group but more often the target audience being “everyone”. Therefore, understanding the needs and expectations of the future users is one of the most crucial aspects of the development process. Still, many organisations do not to actively gather input from users. According to a report from the Nielsen Norman Group, 90% of companies surveyed acknowledge the importance of user research but only 40% regularly conduct it. The actual users are not regularly invited to have their say, and persons with disabilities are even more rarely involved. When it comes to the public sector, there is less comparable data, but little indication that the situation there would be much different.

The reason for minimal user-involvement is often claimed to be lack of time and (or) money.
There are also misconceptions that it might be extra costly to bring end users with disabilities in the development process and/or user testing, as well as claims that it is difficult to find users with disabilities to involve. But people with disabilities are just as happy to do testing as anyone else, as long as they are treated fairly and are offered compensation.

Another justification, heard more often in the private sector but surprisingly often also in the public sector, is that the target audience does not contain people with disabilities, or that it is just a very small part of the potential users. In some cases, the idea of testing with people with disabilities has not even occurred to the responsible executives in charge of the development and testing process. However, accessibility is not a question that only concerns a minority of the population.If we live long enough, everyone will experience some kind of reduced ability. Some experience permanent disabilities, others – temporary impairments. All of us sometimes face situations where we have accessibility needs, for example in bright sunlight when contrasts need to be good enough to determine what it says on the screen, or on the bus, when buttons and links need to be separated enough to click only one at a time, on a small screen smartphone when everything is moving around us.

Website owners cannot predict who will use their services, or how, but engaging with users will provide them with essential information that can help them make the interface usable and useful for as many people as possible.

The legal perspective

European legislation on digital accessibility requires end user involvement. The implementing acts of the EU Web Accessibility Directive, which came into force in 2016, require the involvement of end users with disabilities in selecting which websites and apps to monitor, as well as feedback from end users as a driver for improvement at website owner-level.

The European Commission’s 2022 review of the Web Accessibility Directive (WAD) shows that although some progress has been made, significant gaps remain in the practical implementation of these requirements. Many public digital services still fall short of fully engaging end users with disabilities, resulting in digital environments that are not fully accessible or inclusive.

One crucial component of the Web Accessibility Directive is the mechanism for user feedback. This mechanism requires public sector bodies to provide a clear and accessible way for users to report accessibility issues and request information in accessible formats. Users must be able to easily find and use feedback forms, contact details, or other means to communicate their experiences or difficulties. The Directive stipulates that organisations must respond to feedback within a reasonable timeframe and take appropriate actions to address reported issues. This feedback mechanism is intended to create a continuous loop of improvement, ensuring that digital services remain inclusive and accessible.

The study supporting the review of the Web Accessibility Directive notes that the usage and effectiveness of the feedback mechanism varies across Member States. Several reasons for the limited effectiveness of the mechanism have been identified in the study (European Commission, 2022):

• Lack of awareness: Many end users and user organisations are unaware of the possibility to provide feedback.
• Inconsistent implementation by public bodies: The feedback mechanism is sometimes missing or implemented in an inaccessible manner.
• Lack of competence and resources: Public bodies may lack the resources and expertise on how to properly address and resolve the feedback received from persons with disabilities.
• Lack of enforcement: Monitoring and enforcement mechanisms often do not have in focus the availability and accessibility of the feedback mechanism.
• Other reasons: The most common reasons given by users for not giving feedback were:
  • users believe feedback does not have an effect;
  • users did not know how to give feedback; and
  • users did not have time to do so.

Know-how on user-centred design

One of the factors cited among the barriers for user-centred design is that many organisations lack the expertise to conduct user testing with persons with disabilities. This may be true both for the procuring public body and the selected ICT-supplier.

Building Competence

To build competence in this area, training programs and workshops can be developed to equip designers and developers as well as website owners with the necessary skills and knowledge. These training programs can cover topics such as disability etiquette, assistive technologies, and methods for conducting inclusive user research. Additionally, mentorship programs can be established to connect experienced practitioners with organisations seeking to improve their competence in user involvement.
The lack of competence and insight into the importance of conducting user research involving persons with disabilities is related to the fact that most university programmes for students of UX do not systematically teach future UX professionals how to conduct user research in an inclusive and accessible way. To address this gap, a recent EU-funded project has developed training courses for UX students on how to involve persons with disabilities in user testing. A range of other initiatives on local, regional, national, and EU level are also underway.

For companies and public bodies that are unsure about how to implement user-centred design, there are both standards and proven recommendations that offer guidance, and can therefore be explored.

Standards

The harmonised European standard EN17161 ‘Design for All – Accessibility following a Design for All approach in products, goods and services – Extending the range of users’ is a procedural standard describing how to achieve accessibility using a Design for All approach, in order to extend the range of users. This standard provides a comprehensive framework for integrating accessibility considerations into all stages of product and service development. This standard facilitates a continuous process of improvement and management of the accessibility and usability of products and services. Designed to be applicable to organisations involved in the design, manufacturing, and provision of products and services, the standard may support economic operators in scope of the Web Accessibility Directive or the European Accessibility.

Practical Recommendations

Reviews of best practices from literature and case studies have identified the following practical recommendations are provided for involving users with disabilities Before, During, and After testing:

• Communication and Outreach: Proactively reach out to communities and organisations representing persons with disabilities to inform them about participation opportunities.
• Getting There/Instructions: Provide clear instructions and assistance for users to participate in testing sessions, including accessible transportation options.
• Use of Assistive Technology: Ensure that testing environments are equipped with a variety of assistive technologies to accommodate different disabilities.
• Disability Etiquette: Train staff on disability etiquette to create an inclusive and respectful environment for all participants.
• Compensation: Offer appropriate compensation to participants for their time and expertise.
• Feedback: Collect and act on feedback from participants to continuously improve the design and development process.

Addressing systemic barriers to user involvement

In addition to investing in the increase of competence and know-how, there are several ways in which organisations can facilitate the process of involving persons with disabilities in user testing by addressing barriers on a systemic level.

Raising Awareness

One of the primary barriers is the lack of awareness among organisations about the importance and benefits of user involvement. To address this, it is essential to conduct awareness campaigns that highlight successful case studies and provide evidence of the positive impact of user involvement on accessibility and user satisfaction.

Additionally, training programs can be developed to educate designers, developers, and policymakers on the principles of user-centered design and the importance of involving users with disabilities. These programs can be integrated into professional development courses and academic curricula to ensure a broad reach.

Resource Allocation

Organisations often perceive resource constraints as a significant barrier to user involvement. To overcome this, it is important to highlight the long-term benefits of investing in user involvement, such as improved accessibility, reduced need for costly redesigns, and enhanced user satisfaction. For example, municipalities focusing on employing people with disabilities have reported raised awareness and less need for external suppliers to set up testing.

Furthermore, funding opportunities and grants can be established to support organisations in conducting user involvement activities. Government agencies and non-profit organisations can play a crucial role in providing financial and logistical support to facilitate user testing and research. For example, the Erasmus+ program encourages end user involvement, but there could be stronger incentives or even requirements added to the evaluation process.

Finding and Engaging End Users

Finding end users with disabilities who are willing and able to contribute to the design process can be challenging. To address this, organisations can partner with disability advocacy groups and community organisations to reach a broader audience. These partnerships can help identify potential participants and encourage their involvement through targeted outreach and engagement strategies.

Moreover, creating an inclusive and supportive environment for user involvement is essential. This includes providing clear information about the purpose and benefits of participation, ensuring accessibility of testing venues, and offering compensation for participants’ time and expertise.

Future Directions

To further enhance user involvement in the design of public digital services, several future directions can be explored.

Leveraging Technology

Advancements in technology can be leveraged to facilitate user involvement. For example, remote user testing platforms can enable users with disabilities to participate in testing sessions from the comfort of their homes. These platforms can, in combination with client-based assistive technology, provide accessibility features such as captioning and real-time transcription to ensure an inclusive testing environment.

Additionally, the use of artificial intelligence and machine learning can help analyse user feedback and identify common accessibility issues. These technologies can provide valuable insights that can inform the design and development process.

Policy and Legislation

Policymakers can play a crucial role in promoting user involvement by enacting legislation that mandates the inclusion of end users with disabilities in the design process. Such legislation can establish clear guidelines and standards for user involvement and provide enforcement mechanisms to ensure compliance.

Moreover, policies can be developed to incentivise organisations to adopt user-centred design practices. For example, government contracts and funding opportunities can prioritise organisations that demonstrate a commitment to involving users with disabilities in their design processes.

Research and Innovation

Ongoing research and innovation are essential to advance the field of user-centred design and accessibility. Research studies can explore new methods and best practices for involving users with disabilities and evaluate their impact on the accessibility and usability of digital services.

Innovation in assistive technologies can also play a significant role in enhancing user involvement. For example, developing new tools and devices that facilitate user testing and feedback collection can make it easier for users with disabilities to participate in the design process.

Conclusion

Actively involving end users with disabilities in the design and development of public digital services is essential for achieving accessibility and inclusion. By implementing strategies to facilitate user involvement and mainstreaming accessibility considerations, organisations can create digital services that are accessible to all users, regardless of their abilities. By embracing the principles of Design for All and prioritising user involvement, society can move closer to realising the vision of an inclusive digital society.

Through raising awareness, allocating resources, engaging end users, and building competence, organisations can overcome barriers to user involvement. Additionally, leveraging technology, enacting supportive policies, and fostering research and innovation can further enhance user involvement and contribute to the creation of accessible and inclusive public digital services. By committing to these efforts, organisations can ensure that public – and commercial – digital services are designed to meet the needs of all users, ultimately leading to a more inclusive and equitable society.

About the author

Susanna Laurin is the Chair of the Funka Foundation, a Research and Innovation Center focusing on end user involvement, disabilities, empowerment and accessibility.  She has been a thought leader in the field of digitalisation, inclusion and e-government for more than 20 years and she is a frequent international lecturer and debater. 

Susanna is the Chair of the ETSI/CEN/CENELEC Joint Technical Body on eAccessibility, responsible for the development and update of the EN301549, to reflect presumed conformance of the Web Accessibility Directive and the upcoming European Accessibility Act. She is also the co-founder and Representative to the EU of the International Association of Accessibility Professionals (IAAP). 

Introduction

In the 2024 edition of the Digital Decade report, Romania has achieved 27.7% basic digital skills coverage, compared to the EU average of 55.6%. The score in Romania has slightly decreased comparing to 2023 results (27.8%).

According to the Digital Decade report 2024, Romania performs below the EU average in both digital skills indicators. The percentage of ICT specialists in employment has decline from 2.8% in 2023 to 2.6% in 2024 and below the EU average of 4.8%. To meet the Digital Decade target on basic digital skills and ICT specialists, Romania urgently needs to accelerate its digital skills readiness.

Despite performing comparatively well in connectivity, the country’s low level of digitalization and relatively slow progress is preventing the Romanian economy from fully exploiting the opportunities presented by digital technologies. Additionally, the very low level of digital public services for both citizens and businesses is further aggravating the situation. The COVID-19 pandemic’s ongoing impact and frequent changes in government (five in the last 4 years) pose significant challenges for Romania. Nonetheless, digitalization remains a top priority for the current government in power since November 25, 2021.

Microsoft’s Digital Futures Index measures the digitalization level of 16 European countries, including Romania. The Index provides information on the current state of a country’s digitalization and identifies both the areas where it has been most successful and those where there is still work to be done to speed up the digital transformation process. The level of digitalization is measured across five categories of digital development: Digital Business, Digital Government and Public Sector, Digital Infrastructure, Digital Sector, and Human Capital. The overall score of Romania’s digital development is 92, while CEE average is 100.

Romanian National Coalition for Digital Skills and Jobs “The Skills4IT Coalition” was established in 2015, following the establishment of the European Digital Skills and Jobs Coalition in 2013. The Skills4IT Coalition is an open platform that brings together different partners representing educational institutions, ITC companies, training companies, professional and non-governmental organizations. The platform addresses everyone, form beginners to experts: employees, entrepreneurs, CEOs, students, pupils, and everyone interested in digitalisation.

Overview of state strategies and national initiatives

State strategies

Developed by the Ministry for Information Society, the Strategy for the Digital Agenda of Romania 2020 was established with the support of other government agencies and public institutions, including agencies from the Romanian Ministry of Health, Ministry of National Education, Ministry of Finance and Ministry of Transport. The Strategy was adopted in 2014, and its implementation ended in 2020.

In 2020, The Strategic Initiative for Digitization of Education in Romania SMART-Edu 2021-2027  was developed and went into the public consultation stage. The objective of the Strategic Initiative is to reduce digital gap and increase socio-economic integration by enhancing digital skills and internet usage among the general public and disadvantaged groups. This will be achieved by organising training sessions tailored to the needs of the community. More information can be found here.

National initiatives

Romania has developed a Recovery and Resilience Plan aimed at facilitating a robust recuperation and preparing the country for the future. The RRP consists of 107 investment measures and 64 reforms, which will help Romania become more sustainable, resilient, and adaptable to the challenges and opportunities posed by the green and digital transitions. The plan is supported by an estimated €14.24 billion in grants and €14.94 billion in loans. 41% of the plan will contribute to the green transition, while 20.5% of it will support the digital transition.

The Digital Skills and Jobs Romania website offers a list of events on digital skills, various resources and training opportunities, a collection of good practices showcasing successful strategies, initiatives and projects with a strong local impact and potential, and a news section which shared the latest initiatives, projects, innovations and job offers related to digital skills at local and international level.  The platform serves as a hub for information resources from Romania and the European Union, aimed at enhancing the digital skills of Romanian citizens. It also promotes career training opportunities in the ITC sector, scholarships, project financing, and spreads awareness about cybersecurity measures. The platform further encourages collaboration between the academic environment and the ITC industry in Romania.

In October 2022, The Romanian Association for Artificial Intelligence (ARIA) and the Union of Informatics Teachers in Romania (UPIR) organised the first pre-university artificial intelligence course in Romania. The course is designed and instructed by experts from Bitdefender, professors from the National College “Mircea cel Bătrân” Râmnicu Vâlcea, and specialists from Google DeepMind UK. The course is a milestone in the AI project for schools and high schools in Romania launched in 2019 by researchers from DeepMind Google through the organisation ARIA (Romanian Association for Artificial Intelligence).

Funding opportunities

Funding opportunities for upskilling and reskilling to support the digital competences of individuals and organizations are available in the form of loans, grants, and financial instruments. For the period 2021 – 2026, most of the activities in digital transformation are financed through Recovery and Resilience facility but also as activities in Horizon, Erasmus+, ESIF and EEA grant schemes. You may find more on the page of the Romania’s National Digital Skills and Jobs Coalition and in the article on the Digital Skills and Jobs Platform.

Introduction

In the 2024 edition of the Digital Decade report, Slovakia has achieved 51.3% basic digital skills coverage, compared to the EU average of 55.6%. The score in Slovakia has decreased comparing to 2023 results (55.2%).

According to the Digital Decade report 2024, Slovakia performs slightly below the EU average in both digital skills indicators. The percentage of ICT specialists in employment has decreased from 4.3% in 2023 to 4.2% in 2024 compared to the recent EU average of 4.8%.

In 2022 the IT Fitness Test  27,757 people in Slovakia completed, the first, certification phase, taking the more difficult version of the test for those over 15 years of age with an average success rate of 52.55%. Compared to 2021, the overall success rate is higher by approximately 12%. Students from 567 schools participated in the testing for respondents older than 15 years. The high school version of the test was solved by 2,549 respondents who stated that they were teachers. The average success rate of teachers in the test for secondary schools was 57.39%, and compared to last year, teachers improved by 5%. A total of 14,193 respondents aged 7-16 completed the easier version of the test for primary schools in the first phase of testing. The average success rate in this age category reached 55.03%, and compared to 2021, elementary school students improved by 15%.

The National Coalition for Digital Skills and Jobs of the Slovak Republic (Digitalna Koalicia) is established in 2017 based on the initiative of the European Commission,  the Office of the Deputy Prime Minister of the Slovak Republic for Investments and Informatisation and IT Association of Slovakia. Digitalna Koalicia in 2023 associates 93 members – key stakeholders in the field of education and ICT in Slovakia, it connects relevant ministries, universities, associations, tech companies and the main initiatives that aim to increase people’s digital competences.

Overview of state strategies and national initiatives

State strategies

The 2030 Strategy for Digital Transformation of Slovakia is a cross-sectoral government strategy – a framework that defines Slovakia’s policy priorities in the context of the ongoing digital transformation of the economy and society under the influence of innovative technologies and global megatrends of the digital age. By 2030, the Slovakia aims to modernise the economy with innovative and environmentally friendly industrial solutions facilitated by a knowledge-based data economy. This includes enhancing the capacity of citizens to live active digital lives and reap the full advantages of the technology, as well as enhancing the efficacy of public administration services.

National digital skills strategy of the Slovak republic and action plan for the years 2023 – 2026 was published in 2022, based upon several national and EU strategies, reaffirming the intention to implement digital transformation as the highest priority. Slovakian digital strategy is divided into six priority areas: Institutional background (“Governance” model); ICT specialists; Digital skills of young people and educators in the educational process; Digital skills of active participants in the labour market; Share of girls and women in ICT; Digital divide and digital exclusion.

Action plan for the digital transformation of Slovakia for the years 2023-2026 determines the state’s goals in the field of digitization. The emphasis is on supporting the digitization of businesses and the wider economy, the development and deployment of top digital technologies and building a resilient society . It defines the basic framework for the promotion of productivity, knowledge economy, focuses on segments with higher added value, more competitive economy, sustainable development. It also supports successful development of companies in the digital age, but also build up resilience to the negative effects of digital technologies.

The areas of the Action Plan are based on a combination of the vision of the Slovak Republic defined in the Digital Transformation Strategy for Slovakia 2030 and strategic documents at the level of the European Union, including the European social partners’ framework agreement on digitalization. The areas are  building a digital ecosystem, digital transformation of the wider economy; development of digital infrastructure; promotion of the potential of artificial intelligence and digital society.

National initiatives

Digital transformation is one of the main components of the Slovakia’s Recovery and Resilience Plan. Measures in the plan contributing to the digital transition account for 21% (EUR 1.33 billion) exceeding the 20% target. Digitálne Slovensko (state in the mobile, cybersecurity, fast internet for everyone, digital economy’) is the main contributor to achieving the digital target, followed by digital investments in education, research & innovation, and sustainable transport.

It includes reforms in eGovernment, connectivity, digital transformation of the economy and society, improvements in education and ensuring capabilities in the field of IT cyber and information security in public administration, and strategic approach to digital skills education in collaboration with key stakeholders. The plan will support participation in cross-border European projects leading to the building of the digital economy, projects aimed at the development and application of top digital technologies and hackathons. Focusing also on improving the digital skills of seniors and distributing digital devices to seniors. More information are available on the main RRF Slovakia website Plan obnovy.

IT Fitness Test is the largest and most comprehensive free ICT skills test in Slovakia. In the past 10 years, more than 300,000 people have participated in it. The primary target group is pupils and students of primary, secondary and university schools, as one of the main objectives of the test is to prepare them for further study and practical use of IT skills in working life. In 2022 IT Fitness Test was for the first time organize in 4 countries and 5 languages exceeding 100,000 respondents. In addition to Slovak, the test was also available in Czech, Hungarian and Polish, with the English version as a bonus. The youngest test participants are 7 years old, the oldest participant from Bratislava is 82 years old. The most successful participants in the test for respondents over 15 years of age with a hundred percent success rate were 20 teachers, 110 students (75 boys, 35 girls) and 13 employees from extracurricular activities. More information are available in Final reports for 2023, 2022, 2021, and 2020 year.

The Digitalna koalicia signed a memorandum of cooperation with the Unity of pensioners in Slovakia supporting implementation of the National Project of the Ministry of Investments, Regional Development and Informatization of the Slovak Republic (MIRRI) “Improving the digital skills of seniors and disadvantaged groups in public administration“. Project main goal is to create an educational platform which will help seniors not only master basic digital skills and actively use them in everyday life, but also navigate the complex digital world and defend against its pitfalls.

Funding opportunities

Funding opportunities for upskilling and reskilling to support the digital competences of individuals and organizations are available in form of loans, grants and financial instruments. For the period 2021 – 2026 most of the activities in digital transformation are financed through Recovery and Resilience facility but also as activities in Horizon, Erasmus+, ESIF and EEA grant schemes. You may find more on the page of the Slovakian National Digital Skills and Jobs Coalition and in the article on the Digital Skills and Jobs Platform.

Introduction

In the 2024 edition of the Digital Decade report, Slovenia has achieved 46.7% basic digital skills coverage, compared to the EU average of 55.6%. The score in Slovakia has decreased compared to 2023 results (49.7%).

According to the Digital Decade report 2024, Slovenia performs below the EU average in both digital skills indicators. The percentage of ICT specialists in employment has decreased from 4.5% in 2023 to 3.8% in 2024 compared to the recent EU average of 4.8%.

In 2022 Microsoft’s Digital Futures Index measured the digitalization level of 16 European countries, including Slovenia. The Index brings data about the current level of digitalization of the country and detects the most successful areas, but also the areas where there is more work to be done to accelerate the digital transformation process. Digitalization is perceived through 5 categories of digital development: Digital Business, Digital Government and Public Sector, Digital Infrastructure, Digital Sector, and Human Capital. The overall level of Slovenia’s digital development is 107, which is 7% above the CEE average. Compared to the Central and Eastern European countries, Slovenia is ranked above average in terms of digitalization in general and can compete with some of the most digitally developed European countries in some areas. It records good results in the digitalization of education, human resources, corporate investments in research and development, and the digital competitiveness of companies.

The Slovenian Digital Coalition (Digitalna Slovenija) was established in 2016 as a multi-stakeholder platform coordinated by the Chamber of Commerce and Industry of Slovenia. The Slovenian Digital Coalition is focused on attaining a cross-sector multiplier impact that accelerates the development of the digital society and exploits opportunities for the development of ICT and the internet.  aims to strengthen digital skills and increase the digital competences of European society and the workforce. It offers insight into European and national initiatives and actions in the field of digital skills and knowledge, training opportunities and career development support, good practice, expert advice, resources and tools, research-based data, facts and figures, funding opportunities, news, opinions and events.

Overview of state strategies and national initiatives

State strategies

The Strategy of digital transformation of the economy was prepared in 2021 and adopted by the Slovene Government in January 2022. It covers advanced digital technologies, an efficient ecosystem for a competitive economy and a sustainable society as the basis for the growth of a digital economy. The Strategy is focused on three major goals: advanced digital technologies that enable the digital transformation of the economy; efficient ecosystem for a competitive economy; open and sustainable society as a basis for the growth of the digital economy.

The Digital Inclusion Promotion Act was adopted in February 2022  addressing the entire population with the aim of digital empowerment of citizens, through providing financial incentives for the purchase of digital equipment, and contributing to the digitalisation of the school process and to the responsible and safe use of digital technologies.

The National Programme for the Promotion of Development and Use of Artificial Intelligence in the Republic of Slovenia by 2025 aims to provide an open and creative environment to exchange information quickly and efficiently, sharing experiences and best practices and providing a space for research, development, deployment, and testing of AI technologies.

The Digital Public Services Strategy 2021-2030 was adopted in December 2022. It strives towards ensuring data for better services and decision-making and providing a secure, trustworthy and inclusive digital environment.

Digitalna Slovenija 2030, the national strategy for the digital transformation of Slovenia till 2030 was published in March 2023. Horizontal principles of the Strategy are: General awareness of the importance of digital transformation; The Internet as a strategic tool of digital transformation; Protecting the free and open Internet; Pursuit of intersectoral synergistic development effects; Use of the Slovenian language and preservation of cultural identity; Promoting research and development of digital technologies and their use; Strategic autonomy, digital single market and digital sovereignty; Democratic digital society and achieving Slovenia’s development goals through digital transformation.

Since 2021 Slovenia have The Ministry of Digital Transformation which monitors and analyses the state of digital transformation and the information society at the national level. It is responsible for the areas of the information society, electronic communications, digital inclusion, digital competences, the data economy, management of information and communication systems, and the provision of electronic public administration services. In cooperation with the competent ministries and government offices, the Ministry prepares, coordinates and implements national measures and projects in the field of the information society and digital transformation of the economy, public administration, healthcare, justice, agriculture, education and other areas.

National initiatives

The Slovenian Recovery and Resilience Plan contribute to the digital transformation of Slovenia’s society and economy with 21.4% of the plan’s total allocation. supports the digital transition with reforms in the digitalisation of the public administration, in skills and cyber security. A strategy for digital transformation and reforms on electronic identification aims to increase use of public e-services and digitalisation of companies.

Digital transformation of the economy (business and industry) is supported by the adoption of the Strategy for the Digital Transformation of Enterprises, guidelines for innovative procurement, and the operationalisation of a single digital identity (e-identity) for companies. The Strategy provides for the transfer of different registers to one single business register. In accordance with the Strategy, at least 200 businesses shall acquire an e-identity.

Strengthening digital transformation of public administration aims to improve the governance of digital transformation in public administration. This will be achieved through the adoption of a Digital Public Services Strategy 2021-2030 and the establishment of an Informatics Development Council as a coordinating body of digital solutions. The Informatics Development Council was set up in February 2022. It functions as a management body, coordinating operations related to IT investment in the public sector, to its standards, the back-office systems and other technological developments where the compatibility of the systems is essential for their operation and maintenance. The Digital Public Services Strategy 2021-2030 was adopted in December 2022. It strives towards ensuring data for better services and decision-making and providing a secure, trustworthy and inclusive digital environment.

Female Engineer of the Year is an award for inspiring young girls to choose engineering careers. The award addresses the problem of the “invisibility” of female engineers in society. Its goal is to provide role models for young girls and highlight work achievements and contributions to the society of Slovenian female engineers. With the Engineer of the Year selection, Slovenia presents 10 interesting female engineers to the public every year, with their personalities and work, can encourage, inspire or encourage young people to decide on an engineering study or career path. The project is inspiring young females for engineering, technology, natural sciences and innovation since 2012.

E-content and e-services to support the introduction of new approaches in education is a new project adopted in May 2022. It aims to facilitate Slovenia’s transition to digital education. With a contribution from the European Regional Development Fund, the project will promote greater use of modern ICT in teaching and learning. As part of the project, the Ministry of Education, Science and Sport, the Academic and Research Network of Slovenia (ARNES) and the Institute of Information Science will provide a comprehensive upgrade of both: (i) existing educational e-services and e-content; as well as (ii) the current support system for both pupils and teachers in primary and secondary schools. This upgrade will be carried out in the period 2021-2023. The project will help to improve: (i) learning processes based on the use of innovative approaches; (ii) the skills of young people through greater use of modern ICT in teaching and learning; and (iii) the skills of educators through greater use of modern ICT in teaching and learning.

Funding opportunities

Funding opportunities for upskilling and reskilling to support the digital competences of individuals and organizations are available in form of loans, grants and financial instruments. For the period 2021 – 2026, most of the activities in digital transformation are financed through Recovery and Resilience facility but also as activities in Horizon, Erasmus+, ESIF and EEA grant schemes. You may find more on the page of the Slovenian National Digital Skills and Jobs Coalition and in the article on the Digital Skills and Jobs Platform.

Introduction

In the 2024 edition of the Digital Decade report, Italy has achieved 45.8% basic digital skills coverage, compared to the EU average of 55.6%. The score in Italy has slightly improved comparing to 2023 results (45.6%).

According to the Digital Decade report 2024, Italy performs slightly below the EU average in both digital skills indicators. The percentage of ICT specialists in employment has increased from 3.9% in 2023 to 4,1% in 2024 comparing to the recent EU average of 4.8%.

The Salesforce’s Digital Skills Index 2022 – a study conducted by interviewing over 23,000 workers in 19 countries – shows a percentage that does not differ much from the other results, showing that 86% of Italian workers affirm they do not have the digital skills needed for the world of work of the future.

Italian institutions have also confirmed these numbers and trends. The Observatory of Digital Skills (Osservatorio delle Competenze Digitali) has highlighted how the effects of digitalisation go far beyond the creation of new professions: the weight of digital skills is growing, in fact, in all business areas of all sectors with an average incidence of 13.8%, with peaks touching 63% for specialist digital skills in the ‘core’ areas of Industry and 41% in Services.

The Digital Decade report 2024, show that Italy is closing the gap with the European Union in fact of basic digital skills; even today, however, more than half of Italian citizens do not have even basic digital skills. The percentage of digital specialists in the workforce Italy is lower than the EU average, and prospects for the future are weakened by low ICT enrolment and graduation rates. If the EU is to achieve the goal of the Decade digital in terms of basic digital skills and ICT specialists, a decisive step change in Italy’s digital skills readiness.

Italy has a National Coalition for digital skills and jobs that builds on ‘Repubblica Digitale’, a multi-stakeholder initiative that promotes digital skills at all levels of the Italian economy and society. The Coalition was launched in April 2020, and since and has since played a key role in the dissemination of digital skills in the country, promoting nationwide training for all citizens, with more than 180 organisations joining the initiative. Among the main initiatives in the framework of the Italian Digital Coalition, a digital skills learning and self-assessment platform named ACCEDI, will be soon launched in 2023.

Overview of state strategies and national initiatives

State strategies

The most important measures and indications at national level concerning digital skills in Italy are contained in the “Italian Strategy for Digital Skills”, published in December 2020. The strategy aims in particular to tackle the cultural digital divide affecting the Italian population through support for digital inclusion, support the e-skills development throughout the higher education and training cycle, promotion of key competences development for the future and the increase of the percentage of ICT specialists in emerging technologies. The Strategy has then been complemented by an Operational Plan including targets for 2025, based mainly on both Digital Decade report and Eurostat indicators. Among these targets there are especially:

• Equip 70% of the population with at least basic digital skills and bridge the gender skills gap in the ICT sector.
• To double the rate of Italian citizens with advanced digital skills (78% of young people with higher education, 40% of workers in the private sector and 50% of civil servants).
• Increase five times in the share of the population using public digital services (64%).
• Increase in the use of the Internet and the ability to use computers also for older people: 84% in the 65-74 age group.

Another important development was the adoption of the Strategic Program on Artificial Intelligence 2022-2024, which includes recommendations to strengthen competences and attract talents.

National initiatives

The Fund for Repubblica Digitale is the most notable Public-Private Partnership (PPP) between the Ministry of Digital Transition, Ministry of Economic Development, and the Association of Banking Foundations. The available resources for the period 2022 – 2026 are 350 million euros. The fund finances projects aiming at developing digital competences, bridge the digital divide among citizens and support the digital transformation of the country. The fund enabled the launch or continuation of initiatives, listed here, such as:

• Digital Gyms (Palestre Digitali), a free training course designed to open up new employment horizons for young people and recent graduates towards the digital professions. The training areas range from the vertical ones of digital marketing (SEO, SEA, Social Media Marketing, Digital Strategy, UX, UI, etc.) to the more transversal ones of the world of work (soft skills, startups, effective CV preparation and interviews, etc).
• Ready for IT+  targeting NEETs offers a free 4-week introductory programming course, that may be further expanded to a 6-month course most in line with the trainee’s profile, skills, and expectations. For instance, the course is focused on forming professional figures in Java back-end, Full-stack web, data analysis and mobile programming.
• CD: 50/50 – Coding Diversity is a non-profit association that promotes the spread of digital skills among young people and is committed to reducing the gap between supply and demand of digital skills in the labour market. In particular, it works on the gender digital divide, which is typically more pronounced in highly digitally intensive sectors (for example, STEM sectors). Participation is free for girls and boys from secondary schools present in the cities where the association operates.

Funding opportunities

Funding opportunities for upskilling and reskilling to support the digital competences of individuals and organizations are available in form of loans, grants and financial instruments. For the period 2021 – 2026 most of the activities in digital transformation are financed through Recovery and Resilience facility but also as activities in Horizon, Erasmus+, ESIF and EEA grant schemes. You may find more on the page in the article on the Digital Skills and Jobs Platform.

Introduction

In the 2024 edition of the Digital Decade report, Luxembourg has achieved 60.1% basic digital skills coverage, despite the slight decline from 2023 (63.8%) is still way above the EU average of 55.6%. This puts Luxembourg at 75.2% of the overall target for the EU 2030 goal, which aims to have 80% of the EU population possess at least basic digital skills.

According to the Digital Decade report 2024, Luxembourg performs better than the EU average in both digital skills indicators. The percentage of ICT specialists in employment has surpassed the EU average, increasing from 7.7% (2023) to 8,0% in 2024 (EU average – 4.8%).

In 2023 the Ministry of Digitalisation published the study “Digital Inclusion. An identification of the factors behind the digital divide” which is one of the initiatives foreseen in the National Plan for Digital Inclusion. Study states that in 2022, 1.5% of the residents surveyed had never used the Internet and 0.5% had used the Internet more than three months ago. The 2% of residents who do not use the internet or hardly at all are mostly women, people aged 50 and over or people with a lower level of education.

The study identifies 3 groups of Internet users: heavy Internet users (32%), medium users (40%) and low users (28%). In the “low users” group:

• 20% feel a high level of stress as a result of using the Internet (compared to 14% in the survey population),
• 24% consider that the Internet makes life more complicated (compared to 14% in the survey population),
• 60% are bothered by the fact that some administrative services are only available online (compared to 43% in the survey population),
• 55% say they are not autonomous in using the Internet (compared to 42% in the study population).

The Digital Skills and Jobs platform in Luxembourg is the « one-stop shop » for all training and news on digital skills and opportunities in Luxembourg. It was launched in 2017 by joint efforts of several national Ministries and in collaboration with the European Commission aiming to sharing and promoting digital skills initiatives to encourage matchmaking, support growth and increase outreach. Among the Coalition members are government institutions, as well as information and communication technology businesses, international consultancy companies and non-governmental organisations involved in digitals skills training and employability activities. Since 2019, WIDE, Women in Digital Empowerment Luxembourg is coordinating partner of the Coalition.

Overview of state strategies and national initiatives

State strategies

Luxembourg National Action Plan for Digital Inclusion 2021 presents the concerted approach to address varied and manifold challenges (What are the priorities in terms of digital inclusion? Which solutions could be put in place) as well as the strategic levers. The government has devised this action plan to promote the inclusion of all citizens in the ongoing digital transformation in order to combat the negative effects of the digital divide on society. The Ministry for Digitalisation is leading an inter-ministerial working group that is analysing various aspects of digital inclusion and implementing coordinated actions to meet identified requirements. In addition, to ensure exhaustive consideration of the challenges posed by digital inclusion and the provision of appropriate solutions, the Ministry for Digitalisation has solicited input from a wide range of non-government stakeholders active in this field.

5G strategy for Luxembourg defines the general framework for the deployment of the 5G network. Since the introduction of the strategy, the Department of Media, Connectivity and Digital Policy (SMC) and the Government’s “Digital Luxembourg” initiative have been actively committed to promoting and fostering innovative 5G solutions and actions on multiple levels. This commitment is demonstrated by the Call for Projects I and Call for Projects II, in which retained 5G projects received financial support from the SMC. The strategy helped set a framework for the allocation of spectrum and the overall facilitation of 5G deployment at the national level. The complete strategy and the related background documentation are available on the “Digital Luxembourg” platform.

National initiatives

Luxembourg’s Recovery and Resilience Plan has a digital share of 31.6% contributing to the development of skills by investing €6.5 million in two vocational training programmes, “Digital Skills” and “Futureskills”, which aim to develop digital and managerial skills among job seekers. In addition, the plan includes the “Skillsdsch” reform to design training programmes for the most prospective job profiles. The single digital register for health professions and the reform redefining the competencies, duties, and responsibilities of healthcare professionals will aid in predicting shortages of healthcare professionals. The plan also includes investments amounting to €12.7 million in the modernisation of the public administration and digitalisation of public services so that people and firms can more easily access these services.

Luxembourg’s recovery and resilience plan includes an investment to Digitalise the National Employment Agency (ADEM) to address the challenges arising from the major changes affecting the labour market. The objective of this investment is to digitalise the Agency for the Development of Employment (ADEM) by upgrading its IT resources. This will increase the efficiency of ADEM notably by speeding up processes within the organisation, creating a more personalised approach and improving the execution and control of financial assistance to beneficiaries.

With an investment of 1.5 million euros, the FutureSkills programme assists job-seekers enter the labour market by equipping them with relevant soft, digital, and managerial skills via online learning and apprenticeships. Even though the Recovery and Resilience Plan project has been concluded, new job seekers continue to benefit from the e-learning licences acquired as part of the project.

MyGuichet is an application for administrative proceedings between the public administrations and citizens and businesses. With the Recovery and Resilience  investment of EUR 0.86 million, new services are gradually added to the app, including applications for state aid or hunting permits. In the second half of 2023, the app will offer virtual appointments.

Funding opportunities

Funding opportunities for upskilling and reskilling to support the digital competences of individuals and organizations are available in form of loans, grants and financial instruments. For the period 2021 – 2026 most of the activities in digital transformation are financed through Recovery and Resilience facility but also as activities in Horizon, Erasmus+, ESIF and EEA grant schemes. You may find more on the page of Digital Skills and Jobs Coalition of Luxembourg and in the article on the Digital Skills and Jobs Platform.

The digital revolution and the green transition are reshaping the world of work. Automation and data analysis are key skills in the digital age, while the green transition demands expertise in renewable energy and sustainable practices. This rapid change necessitates a focus on lifelong learning and resilience. Individuals and organisations must adapt by fostering digital literacy, problem-solving skills, and a commitment to continuous learning. Governments and businesses can support this transition through reskilling initiatives, promoting STEM education, and fostering diversity and inclusion in the workforce. By embracing change and investing in skills development, we can ensure a future where technology and sustainability go together with a successful and adaptable workforce.

Digital-green twin transition & fostering resilience in a changing skills landscape

The world is undergoing a period of unprecedented transformation driven by two powerful forces: the digital revolution and the green transition. These forces are reshaping economies, industries, and the very nature of work. The skills that were once valued are rapidly becoming outdated, replaced by new demands in automation, data analysis, and sustainability practices. This dynamic landscape has a unique challenge: fostering resilience and adaptability in the workforce.

Countries, international organisations, and companies across sectors have seen the challenges from the transition – and are suggesting specific guidelines to prepare for it. In particular, the European Union and the United States are leading in the effort to inform their citizens about the fragile skills landscape and the changes it undergoes as a result of the digital revolution and green transition. This includes taking active steps to propose future-proof solutions – launching detailed policy actions, making strategic investments, and opening up dissemination channels improving outreach. In Europe, the Digital Education Action Plan  (European Commission, 2020) and the European Skills Agenda (European Commission, 2020) are spearheading the twin digital and green transition, ensuring education systems are fit for the digital age, and making sure citizens and workers can access a plethora of training and skill-building initiatives.

Tapping into the potential of a sustainable, digital economy: key skillsets

The philosophy of these programs is embedded in ambitions to facilitate the provision and quality of digital learning, promote lifelong learning for all and ultimately, to ensure everyone has direct access to education and training opportunities. All these programs and in co-existence to the effort to support the green transition. The green transition is, in-parallel to digital, is made possible through the EU’s Green Deal  (European Commission, 2019) that emphasizes the shortage of workers with so called ‘green skills’ all over Europe, and the need to train and upskill employees to address this. Indeed, one major element within the EU Green Deal is sustainability and it is recommended for EU Member States to integrate it within their respective education and training programs at large. Moreover, the EU’s Recovery and Resilience Facility (European Commission, 2020) mechanism was created to streamline significant financial assistance to help countries emerge faster in a post-pandemic continent, and advance when it comes to the  development of digital and green skills training structures. Two skillsets, or qualities, are thought of as most likely to support a sustainable adaptation of workers’ skills and their ability to respond to rapid technological changes and new environmental challenges – resilience and adaptability. With regards to getting to a prepared EU-wide workforce of employees with the right skills to succeed in the digital economy in an environmentally sustainable way, both funding and policy have made the right steps.

‘This game is rigged’ – throwing AI and automation in the mix

We are living within the digital revolution: and it is really difficult for the people to adapt – think of how our cell phones know more about us than even we do sometimes, or the way a robotic vacuum cleaner makes our homes and offices spotless. The digital transition has fundamentally altered how we work, communicate and access information – and indeed the past seems somewhat far away now. Automation is everywhere, fast transforming routine tasks across industries, while AI makes it possible to perform complex decision-making processes in little to no time. With all this in mind, while these advancements offer a myriad of benefits in efficiency and productivity in virtually all production sectors, they also risk to trigger job loss or displacement and therefore require workers to continuously adapt to new technologies during all their work life. The skills gap, unequal access to education and training, resistance to change, high cost of transition, and lack of standardisation are just some of the challenges that stakeholders and those active in the field need to overcome.

New skillsets, new world(s)

The skills gap that is created by digitalisation brings the need for people’s skillsets to shift towards digital literacy, problem-solving and critical thinking, and data analysis and interpretation to the very surface. These skills are a ‘must-have’ if one wants to be able to use technology effectively in their workplace – think of skills like basic computer literacy, the ability to work with online communication tools, and an understanding of data security.

Now let’s go back to the example with the robot vacuum cleaner: automation will certainly replace the routine and boring tasks from the job, such as the actual vacuuming and wiping of surfaces, but human skills remain essential to detect and troubleshoot problems, or remove obstacles that may pose challenges to the robot.

Data is central to the decision-making process here, and there is tons of it, so the ability to correctly collect, analyse, and interpret data is of high value at the moment. At the same time, it is unlikely that AI will remain in the same corner as it is today in 5, 10, or 20 years. Any next advance is essentially pushing the bar of competence even higher – so much that 50 years from now, the world will likely look very different from what it does today.

A hitchhiker’s guide to a changing climate

Climate change is in our house and environmental degradation pushes for a global shift towards a sustainable future. For this “green transition” to succeed, new skills are necessary and so is the know-how for industries to adapt and operate more sustainably. Examples include, amongst others, the renewable energy technologies (Panwar, 2011), the circular economy principles (Kirchherr, 2017) and the green building practices (Kibert, 2022). To be more specific, as the world switches towards clean energy sources, workers/engineers will need theoretical and technical expertise in solar, wind, and geothermal energy systems. Workers’ skills will be altered in all production sectors, i.e. the designing products for reusability and resource efficiency requires knowledge of life-cycle assessment and sustainable materials management, also the construction industry must adapt to low-carbon construction methods and energy-efficient building design. These are only a few examples of workers’ skills transition but in fact every sector will be affected.

The rapid frequency of skills change is a significant challenge for workers. To adapt and succeed in this dynamic environment, individuals and organizations need to foster their resilience. Most well recognised key strategies to build resilience include lifelong learning, promoting innovation and creativity, building soft skills, and importantly, promoting mental wellbeing. A dedication to continuous learning is essential for skills transition. Online courses, certifications, and skill development programs are some of the existing mechanisms individuals can access to equip themselves with new skills and knowledge. If we make encouraging innovation and fostering creative problem-solving priorities on both EU and national level, we can support the people and workforce of Europe to adapt to the changes brought about by advancements in technology coupled with market demands. But that’s not all. Communication, collaboration, critical thinking, and adaptability are some soft skills of vital importance that will undoubtedly remain relevant regardless of the pace of technological advancements. Finally, it is paramount that all stakeholders recognise that change of this magnitude is adding further layers of stress – and therefore invest in promoting mental health resources as part of workers’ compensation package, and make steps towards fostering a culture of empathy, teamwork, and understanding at the workplace.

“To adapt means to educate” – zooming in on education 

Adapting to the changing skills landscape requires collaboration between governments, educational institutions of all levels, and businesses. Education systems need to incorporate digital literacy, data analysis, and sustainability concepts into curriculums at all levels. Governments and businesses should offer training programs and financial motivations, respectively, to help workers gain new skills. Encouraging students and workers to pursue careers in science, technology, engineering, and mathematics (STEM) fields is vital for innovation and addressing future technological needs (National Science Foundation, 2020). A diverse workforce with a range of skills and perspectives is better equipped to handle complex challenges and identify innovative solutions. STEM and lifelong learning with emphasis to the digital and green technologies are key elements. Additionally, having a workforce with different backgrounds and skills means that we can better solve difficult problems and come up with new ideas as research shows  (Hunt, 2015).

Initiatives, for example, like the European Commission’s Digital Education Action Plan 2021-2027 aims to boost digital literacy across Europe (European Commission, 2020). EU governments and businesses have created special programs and offer money to help workers learn these new skills. In the present continuously evolving work environment, it’s important for governments, schools, and businesses to work together to offer the necessary updated job skills in every sector. Schools of all levels of education need to teach digital skills, from programming to the usage of modern AI-assisted computers, understanding data mining with Machine Learning, as well as how to include environmental protection training in all their courses. Soon, new challenges will arise with the introduction of the quantum computer technology. According to a report by the International Labour Organization, training programs are essential for helping workers transition to new roles in a greener economy (International Labour Organization (ILO), 2019).

Examples of Adapting to the Twin Transition

Renewable Energy Sector

The growth of the renewable energy sector creates many career opportunities. On-shore and off-shore wind turbines for example need regular maintenance and repairs to work well. This means new job openings for technicians/engineers who know or will learn how to maintain these turbines. The wind energy sector could create millions of jobs worldwide by 2030 (Global Wind Energy Council (GWEC), 2021).

Furthermore, as more homes and businesses use solar energy, there is a high demand for workers who can install and maintain solar panels. This market is so big that, for example, more than 60% of the mechanical engineers graduated in our Department are working in photovoltaics. It is reported that demand for solar energy jobs is growing fast, with over 3 million people employed already in this sector worldwide (International Renewable Energy Agency (IRENA), 2020). Moreover, batteries store energy from renewable sources and are a very important technology in the renewable energy value chain. Developing better batteries is key to making renewable energy reliable and usable days and nights, with wind or not. This creates jobs for engineers and scientists who design and test new battery technologies. The importance of advancing battery technology to support the clean energy transition and create jobs is highlighted by the key initiative in the European Battery Alliance (EBA), established in 2017 (Directorate-General for Energy, 2021).

Circular Economy

Industries like automotive, fashion and electronics are adopting circular economy principles by designing products made by recycled materials, and for prolonged usage. In the automotive industry, companies are adopting circular economy practices. Car manufacturers are increasingly using recycled materials in vehicle production and designing cars that are easier to disassemble and recycle at the end of their life cycle. For example, Renault has been a pioneer in this area by developing a facility dedicated to the dismantling and recycling of vehicles to recover materials such as metals, plastics, and glass. Such efforts may significantly reduce waste and made their production processes more sustainable. Only Renault’s circular economy initiatives have resulted in a reduction of raw material use by 20% and CO2 emissions by 15% (Ellen MacArthur Foundation, 2016).

Similarly to the automotive industry, the fashion industry is starting to design clothes that last longer and made by recycled and/or recyclable materials. Waste reduction helps environment but also, for example, some fashion brands are creating clothes from recycled plastic bottles. The circular economy in fashion could save $500 billion a year and reduce greenhouse gas emissions by 44% by 2030 (Ellen MacArthur Foundation, 2017). Moreover, the electronics industry is also designing products that are easier to repair and recycle. Thus, less electronic waste and more efficient use of resources can be succeeded. For instance, some smartphone manufacturers are making phones with modular parts. This makes it easier to replace or upgrade components, extending the product’s life. The European Commission estimates that implementing circular economy principles in electronics could create over 500k new jobs in Europe alone (European Commission, 2018).

Green Building

Architects and engineers are merging sustainable design principles into building construction, leading to more energy-efficient and environmentally friendly structures. This was also the subject of a Horizon call last year (European Climate, Infrastructure and Environment Executive Agency, 2023). Using sustainable design principles means that buildings are designed to use less energy and resources with target on Zero-Energy Buildings (ZEB). This includes environment friendly materials and more energy-efficient constructions. For example, some buildings use solar panels to generate electricity and green roofs or balconies to reduce heat. Green buildings can reduce energy consumption by up to 30% and water usage by 50% (World Green Building Council, 2016). Energy-efficient buildings are designed to keep heat in during the winter and out during the summer. This reduces the need for heating and cooling, saving energy and money. Techniques include better insulation, energy-efficient windows, and smart thermostats. Improving building energy efficiency is one of the most cost-effective ways to reduce greenhouse gas emissions and can create millions of jobs (International Energy Agency (IEA), 2019). Environmentally friendly structures also use sustainable materials, like recycled steel or bamboo, which have a lower environmental impact. Buildings are also designed to make the best use of natural light, reducing the need for artificial lighting. The use of sustainable building materials and practices is highly encouraged, contributing to healthier and more sustainable communities (U.S. Green Building Council, 2020).

The road ahead

The digital and green transitions represent both challenges and opportunities for the future of work. Embracing lifelong learning, cultivating resilience, and investing in reskilling and upskilling initiatives are key to ensuring a smooth transition. Through collaboration, individuals, businesses, and policymakers can navigate this dynamic landscape and create a future where technology and sustainability go together with a successful and adaptable workforce. For example, look at how a manufacturing company transitioned its workforce to focus on automation and advanced robotics. One such case is Siemens, which has successfully integrated advanced robotics and automation into its manufacturing processes. Siemens invested heavily in retraining its employees, ensuring they could work alongside new technologies rather than be replaced by them. This approach not only preserved jobs but also increased productivity and innovation within the company (Siemens, 2020).

The digital and green transitions impact different regions unequally. Developing countries may face greater challenges due to limited access to technology and education. Global collaboration is essential to ensure inclusive development and equal opportunities for skills acquisition. For instance, UN initiatives aim to promote quality education and lifelong learning opportunities for all, addressing disparities and fostering global cooperation (United Nations, 2020). Partnerships between developed and developing countries can help bridge the gap, providing resources and expertise to support the global workforce in adapting to new demands.

The rise of automation and AI brings significant ethical implications in case of not enhance human capabilities but replace them. Ethical considerations include the potential for job displacement, privacy concerns, and the need for transparent AI decision-making processes. Policies should protect workers’ rights and ensure fair treatment. EU’s guidelines on trustworthy AI emphasize the importance of ethical AI development, which includes fairness, accountability, and transparency (European Commission, 2019). By addressing these ethical concerns, we can create a fairer transition to a digitally advanced and sustainable future.

About the author

Dr Ioannis Sarris, a Professor at Mechanical Engineering Dept. of the University of West Attica, Athens, Greece, brings expertise relevant to the “Changing skills landscape” discussion. His research focuses on modelling of various physical systems, an area crucial for advancements in digital and sustainable technologies. Leading the Flow Analysis and Simulation Team (FAST), Dr Sarris actively participates in national and international projects, including Erasmus Capacity Building, and Horizon MSCA and Pathfinder with emphasis in transfer of knowledge in science, education and entrepreneurship. His experience in high-performance computing and code development aligns with his continuous drive to explore the digital skills people need to successfully navigate the evolving technological landscape. With over 300 publications and recognition as a top 2% researcher, Dr Sarris has a strong scientific foundation for understanding the skills required to succeed in the dynamic world shaped by digitalisation and the green transition.